We Respect Your Privacy

We Respect Your Privacy

Last updated January 1, 2020

In this age of information, you value your privacy more than ever before, and so does Raley’s. You deserve to know how Raley’s treats your private information gathered on these websites, at our stores and from any other sources. We encourage you to read these paragraphs so that you can learn more about Raley’s privacy policy.

BY USING RALEYS.COM, NOBHILL.COM, SOMETHINGEXTRA.COM, SHOP.RALEYS.COM, PHARMACY.RALEYS.COM, FOODFORFAMILIES.ORG, RALEYSSTORIES.COM, FOODSOURCE.NET, OR ANY OTHER WEBSITE OR SOFTWARE APPLICATION HOSTED BY RALEY’S OR RALEY’S AFFILIATES (collectively, “RALEY’S FAMILY OF STORES WEBSITES”), YOU AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, DO NOT USE THE RALEY’S FAMILY OF STORES WEBSITES.

BY ENTERING AND SHOPPING AT OUR STORES, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, DO NOT ENTER OR SHOP AT OUR STORES.

INFORMATION COLLECTION AND USE

Raley’s and its affiliated companies are the sole owners of the information collected at our stores and on Raley’s Family of Stores Websites. We collect personal information from our customers at store and from our users at several different points on our websites. Less frequently we collect personal information from outside sources, such as law enforcement, public website search engines and your posts on public social media. This privacy policy describes your rights regarding your personal information collected by Raley’s and how to exercise your privacy rights.

Registration or enrollment

You can browse the websites without registering or enrolling, but you will need to complete a registration or enrollment form to take advantage of certain features, such as loading Something Extra coupon offers. By providing us with personal information that you offer voluntarily or that we solicit, you consent to our use of your information in accordance with our privacy policy and applicable laws and regulations. To use some of the features of our websites, you must first complete a registration or enrollment form and create a user name and password. During registration or enrollment, you are required to give contact information (such as name and address or email address). We may use this information to contact you about the services on our sites in which you have expressed interest and about products and special offers from our stores. After you submit a completed registration or enrollment form, you may receive a communication acknowledging our receipt of the registration or enrollment.

You can modify your registration or enrollment information anytime. Simply Sign In, click Manage Your Account and edit whatever information you wish. Do not share your password with anyone. Other than on the Raley’s Family of Stores Websites, we will never ask you for your password.

Orders

If you purchase a product or service from us on-line, we request certain personal information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number and expiration date). When you enter your credit card number on our order form, we encrypt it using transport layer security (TLS).

We use this information for billing purposes and to fill or deliver your orders or both. If we have trouble processing an order, we will use this information to contact you.

After you submit a completed order form, you may receive a communication acknowledging our receipt of the order.

Job Application Forms

If you apply for a job on our site, we require that you provide certain personal information, including your name, address and phone number. This information is necessary to process your application and to contact you. When you enter your personal information on our job application form, we encrypt it using secure transport layer security (TLS).

After you submit a completed job application, you may receive a communication acknowledging our receipt of the application. Go to https://www.raleys.com/about/careers/ to see our Notice at Collection of personal information for job applicants.

Prescription Refills

If you request a refill of your prescription on-line, we require that you provide certain personal information, including your last name, birth date, and prescription number. This information is necessary to process your refill. This personal information is subject to the terms and conditions of our pharmacy’s Privacy Notice, which is available on raleys.com/pharmacy, at your Pharmacy, or you can click here to go directly to our pharmacy’s HIPAA Privacy Notice.

Surveys, Sweepstakes and Contests

From time to time, we may provide you the opportunity to participate in voluntary surveys, sweepstakes or contests on our site. If you participate, we may request certain personal information from you. Participation in these surveys, sweepstakes or contests is completely voluntary and you therefore have a choice whether to disclose this information. By providing us with personal information that you offer voluntarily or that we solicit, you consent to our use of your information in accordance with our privacy policy and applicable laws and regulations

CHILDREN

We do not knowingly collect personal information from, nor are our websites intended for or directed to, children under the age of thirteen. In order to comply with the Children’s Online Privacy Protection Act, we ask parents to not allow their children under the age of thirteen to provide any personal information on this website. If children under the age of thirteen provide any personal information on our website, their parents or legal guardians should contact us at 800-925-9989 to have this information removed and to unsubscribe their children from any marketing communications from us.

USES OF INFORMATION

We use the information we collect when you visit different sections of our websites to help make our sites, products and services more useful to you. For example, one section of our website may ask for a ZIP Code to help you identify store locations near that ZIP Code or to provide information to you about savings or special offers available in that vicinity.

If you are ordering products or services, your order information will be used and disclosed by Raley’s or its affiliated companies for billing and shipping purposes and to fill or deliver your orders or both.

If you are applying for a job, your application information will be used and disclosed by us, in connection with the application and hiring process. The application information can be used to assess your suitability for employment with Raley’s or its affiliated companies, conduct background investigations or verify information about you, conduct applicant and employment-related statistical evaluation and record keeping, and comply with legal obligations or respond to legal claims.

Your registration or enrollment information may be used to contact you about the services on our sites in which you have expressed interest.

COMMUNICATIONS FROM RALEY’S

Special Offers and Updates

If you have completed a registration or enrollment form, we will send you information about your account, products, promotions, services, and personalized offers.

Customer Service

Based upon the personal information you provide us, we may send you a welcoming email to verify your user name and password. We will also communicate with you in response to your inquiries and to provide the services you request. We may communicate with you by email, direct mail, telephone, SMS, text, chat or social media.

INFORMATION SHARING AND DISCLOSURE

We share your personal information with certain service providers for limited purposes, including but not limited to, filling customer orders, offering certain products and services in connection with our websites, delivering customer orders to customers, communicating with customers, providing customer service, enhancing and improving customers’ shopping experience, administering or facilitating surveys, sweepstakes or contests, offering targeted marketing communications to customers that opted-in to receive such communications, enabling access to our partners’ websites (for example, Online Shopping), providing a personalized shopping experience, booking community rooms in our stores, preventing fraud, and completing payment method processing. We may share aggregated demographic and statistical information with these partners. This aggregated demographic and statistical information that we share with these partners is not linked by us to any personal information that can identify any individual person.

We did not sell your personal information in the preceding twelve months.

We did not share your personal information with Third Parties (as defined by the California Consumer Privacy Act of 2018) in the preceding twelve months.

We may have shared your personal information with Service Providers (as defined by the California Consumer Privacy Act of 2018) for Business Purposes (as defined by the California Consumer Privacy Act of 2018) in the preceding twelve months. Our written contracts with our Service Providers prohibit each Service Provider from: (1) selling the personal information Service Provider receives from us, (2) retaining, using, or disclosing the personal information for any purpose other than for the specific purpose of performing the services specified in the contract, and (3) retaining, using, or disclosing the information outside of the direct business relationship between us and the Service Provider. As a part of the contract with the Service Provider, the Service Provider also certifies that it understands the prohibitions in the prior sentence and will comply with them.

Categories of Personal Information Collected, Sources, Business Purposes and Service Providers

Go to the Notice at Collection for Customers below or click here to see a chart that shows the categories of personal information we may have collected about you in the preceding 12 months and, for each category of personal information, the categories of sources from which we may have collected personal information about you, the business purposes for which the personal information may have been collected, and the categories of Service Providers with whom the personal information may have been shared. We do not have personal information about many of our customers. For example, if you walk our store, make a cash purchase, do not participate in our Something Extra Program and throw away your receipt, we usually would not have enough personal information about you to identify you, even if our cameras captured your image when you entered our store.

Legal Exemptions

We reserve the right to retain and disclose your personal information as required to comply with federal, state or local law; to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; to cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; to exercise or defend legal claims; or when we believe that disclosure is necessary to prevent harm or injury. We reserve the right to not disclose to you, and to not delete, personal information where compliance with your request would violate an evidentiary privilege. Nothing herein shall prevent us from providing your personal information to a person covered by an evidentiary privilege as part of a privileged communication. We reserve the right to collect, use, retain, sell or disclose aggregate consumer information. We also reserve the right to collect, use, retain, sell or disclose consumer information that is deidentified. Personal information does not include publicly available information from government records, de-identified or aggregated information, or other information specifically exempted by California law (such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other sector-specific privacy laws, including the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the California Financial Information Privacy Act, and the Driver’s Privacy Protection Act of 1994).

CONTROLLING MARKETING COMMUNICATIONS

We may from time to time send you email messages, SMS, text messages or other forms of marketing communications describing new items, featured merchandise and great values. You can choose to stop receiving any marketing emails from us at any time by following these steps:

Email:
Text Message:
Please allow up to 10 days for us to process your request. Even when you elect not to receive marketing emails, you will continue to receive certain emails from us to: confirm any purchases you make on the websites, share other information about your order, respond to your customer service inquiries, and answer any other questions you may have about our websites. In addition, we may also need to send operational emails to inform you of any changes to the websites that might affect your personal information or your access to services. You will receive service and reminder emails if you register or enroll to use certain services offered by our stores, such as the Pharmacy Refill Prescriptions Online service.

  1. Click the “Unsubscribe” link at the bottom of any email communication from Raley’s. You will be taken to your subscription center page
  2. Select or deselect your preferences
  3. Click “Update”
  1. If you would like to be removed from receiving text messages, text STOP to 765-765 to opt-out. After texting STOP to 765-765, you will receive one additional message confirming that your request has been processed.

If you would prefer to stop receiving other forms of marketing communications from us, please follow the directions on the marketing materials or contact the Raley’s Service Center at 800-925-9989.

LOG FILES

As is true of most websites, we gather certain information automatically and store it in electronic log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information to analyze trends, to administer the sites, to track users’ movements around the sites and to enhance the experience of our customers on our websites. Unless you have logged in to your Something Extra Member Account with your username and password, we do not link this automatically collected data to your name, address, email address, telephone number, or other information that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably be linked, directly or indirectly, with you.

UNIQUE IDENTIFIERS AND OTHER COMPUTER OR DEVICE INFORMATION

A unique identifier is a persistent identifier that can be used to recognize a computer or other device capable of connecting to the internet, directly or indirectly, over time and across different websites. IP addresses, cookies, beacons, local webstorage and pixel tags are all examples of unique identifiers, although IP addresses can be subject to change by your ISP, if you are using different wireless networks, or if you change your router or your internet service provider (ISP). A cookie is a small text file that is stored on a user’s computer or other device in association with an internet browser for record-keeping purposes. We use cookies and other unique identifiers on this site. Visitors to our websites are sent cookies to keep track of their browsing patterns and build up a user profile.

We use both session cookies and persistent cookies. We use session cookies to make it easier for you to navigate our sites. A session cookie expires when you close your browser.

In addition, a user who has clicked on an advertisement on another website that links to Raley’s Family of Stores Websites may be sent a persistent cookie that allows us to analyze advertising effectiveness and manage our relationship with the referring website. A persistent cookie remains on your device in association with an internet browser for an extended period of time. You can remove persistent cookies by following directions provided in your browser’s “help” feature.

Persistent cookies are used to customize the content of certain sections of the websites and enable us to track and target the interests of our users and to enhance the experience on our websites. For example, we may set a persistent cookie to store your preferred store locations for weekly ads and promotions, so you don’t have to enter it more than once.

If you reject cookies, you may still use our sites, but your ability to use some areas of our sites, such as easier access to offers, will be limited.

We also collect certain technical information from your computer or device each time you request a page during a visit to Raley’s Family of Stores Websites. This information may include your IP address, your computer or device’s operating system, browser type and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to the website.

We also contract with service providers to obtain: data collection and reporting services regarding our customers’ activities on the websites; tracking and measuring performance of our marketing efforts and your response to our marketing efforts; and the delivery of relevant marketing messages. These service providers may use cookies and Web beacons (1 x 1 pixels), and may receive information about your browsing and buying activity on the websites. Your name, address, email address, or credit card number will not be received by or shared with these service providers. If you do not want your computer or device’s unique identifier used to serve ads to you, you must change the settings of your browser to reject cookies.

YOUR PRIVACY RIGHTS

You have the following rights with respect to personal information about you:

Right to Notice at Collection

This Privacy Policy informs you of the categories of personal information that may be collected from you and the purposes for which the categories will be used, at or before the time of collection of your personal information. For example, at the front door of our California stores, we have a sign that informs you that portions of our store have cameras that may record images of the store, as well as the people and other subjects in the store. Go to the Notice at Collection for Customers below or click here to see a chart that shows the categories of personal information we may collect about you and, for each category of personal information, the business purposes for which the personal information may be collected.

Right to Know about Personal Information Collected, Disclosed or Sold

You have the right to request that we disclose what personal information we collect, use, and disclose. To submit a request to know, you can request a paper form at your California store or click on this link that will take you directly to an online request form. We did not disclose or sell your personal information with Third Parties (as defined by the California Consumer Privacy Act of 2018) in the preceding twelve months.

Right to Request Deletion of Personal Information

You have the right to request the deletion of your personal information collected or maintained by us. To submit a request to delete, you can request a paper form at your California store or click on this link that will take you directly to an online request form.

HOW TO EXERCISE YOUR PRIVACY RIGHTS

In order to exercise your privacy rights as specified above you can request a paper form at your California store, click on this link that will take you directly to an online request form or call Raley’s Service Center at 800-925-9989.

NON-DISCRIMINATION

Except as allowed under the law when we offer financial incentives, we will not discriminate against you because you exercise any of your privacy rights described above, whether by: denying goods or services to you; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services to you; or suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

We offer financial incentives through our Something Extra Program in exchange for the collection and retention of personal information. We offer a different price, rate, level and quality of goods and services to Members of the Something Extra Program.

NOTICE OF FINANCIAL INCENTIVES FOR SOMETHING EXTRA MEMBERS

The Something Extra Program offers price and service differences and financial incentives to the Something Extra Members (“Members”). You will need to complete an enrollment form and agree to the Something Extra Terms and Conditions and this Privacy Policy to take advantage of the Something Extra Program. You may enroll at participating Raley’s, Bel Air and Nob Hill Foods stores, online by clicking here, or by calling the Raley’s Service Center at 1(800) 925-9989. You may withdraw from the Something Extra Program at any time by calling the Raley’s Service Center.

When you sign up for Something Extra, you allow us to collect and retain personal information about you and your transactions with us. This collection and retention of data allows us to provide you with a more personalized shopping experience. For instance, if you choose to provide your birthday information in your Something Extra profile, we may give you free birthday treats and coupons for items you may use to celebrate. When you choose to use your Something Extra Number or Card at checkout at participating Raley’s, Bel Air and Nob Hill Foods stores or on raleys.com, we collect personal information about your transaction and use that information to provide special pricing and offers on items you might be interested in. Using your Something Extra Number or Card at checkout also allows us to track your spending and reward you with points. You earn points based on the items you buy at participating stores or at raleys.com.

We are allowed by law to offer financial incentives, and price and service differences to you if the differences are directly related to the value provided by your data. The personal information that you provide when you enroll in Something Extra and the information you continue to provide at checkout or by shopping online provides value to us. We offer more discounts, promotions, and rewards to Members who shop more frequently, who spend more with us, or both. Each Something Extra Member’s data provides differing value. We do not value each Member’s data equally as the dollar amount spent with us and the volume and nature of the transaction data forms the basis for offering the financial incentive, and price and service difference.

Our reasonable, good faith method to calculate the value of Something Extra Member’s data for our financial incentive program is the revenue generated from the retention of the Member’s personal information. In rough numbers, we multiply 1% against each eligible dollar spent by a Member to determine the value of that Member’s data in Something Extra Dollars and we return that 1% to the Member on a quarterly basis as described in the Terms and Conditions of the Something Extra Program.

Our reasonable, good faith method to calculate the value of Something Extra Member’s data for price and service differences is the lowered cost of goods we receive from the retention of the Member’s personal information. For example, we may have a vendor of potato chips that wants us to offer a coupon to Something Extra Members that buys that vendor’s potato chips. We do not sell or share personal information to the vendor, but we agree to place the coupon offer in the Something Extra Accounts of Members we know have purchased the potato chips in the past because they have allowed us to retain their transaction history. When the Member uses the coupon offered, we receive a lower cost of goods for that item from the vendor and the Member gets the discount on the purchase. It is not possible to ascertain the exact value of each Member’s data for price and service differences because vendor coupon offers vary and change depending on the goals of the vendor’s marketing efforts.

Go to the Notice at Collection for Customers below or click here to see a chart that shows the categories of personal information that are implicated by participating in the Something Extra Program.

Go to https://www.raleys.com/something-extra/terms-and-conditions/ to see the full detail of the Terms and Conditions which apply to Something Extra Members.

LINKS TO OTHER SITES

Our websites contain links to other sites that are not owned or controlled by Raley’s and its affiliated companies. Please be aware that we, Raley’s and its affiliated companies, are not responsible for the privacy practices of such other sites and the privacy polices of such other sites control any activity or transactions you conduct therein.

We encourage you to be aware when you leave our sites and to read the privacy policies of each and every website you link to that collects personal information. For example, you have left our websites when you click on the links to Careers, Pharmacy Refills and other similar links.

SECURITY

The security of your personal information is important to us. When you enter certain sensitive information (such as credit card number) on our order or job application forms, we encrypt that information using secure transport layer security (TLS). If your browser is capable of TLS, your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.

Your personal information is protected by the password you created when you completed the registration or enrollment form at our website or by another password you created after changing a previous password. Keep your password confidential. No representative of Raley’s will ever ask you for your password.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. But no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can send an email to us at webmaster@raleys.com.

BUSINESS TRANSITIONS

In the event Raley’s or its affiliates go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of its assets, or bankruptcy, your personal information will likely be transferred to a third party as an asset.

CHANGES IN THIS PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy policy here and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

Material changes effective January 1, 2020

We have changed this privacy policy to comply with the California Consumer Privacy Act. The Act expanded the information that needed to be covered by this policy from “personally identifiable information” to personal information. In addition, the policy now applies to your personal information collected by us anywhere, describes your right to notice at or before collection of your personal information, your right to know about personal information collected, disclosed or sold, your right to request deletion of your personal information, your non-discrimination rights when you exercise your privacy rights and how to exercise your privacy rights. It also provides a notice of financial incentives for participants in our Something Extra Program.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at webmaster@raleys.com.

RALEY’S – NOTICE AT COLLECTION FOR CUSTOMERS
CHART A – NOTICE AT COLLECTION FOR CUSTOMERS
If you are a Member of our Something Extra Program, in addition to Chart A – Notice at Collection for Customers, we may have collected additional personal information about you in the preceding 12 months and may continue to collect additional personal information about you from now on as identified on Chart B.

Chart A shows the categories of personal information we may have collected about you in the preceding 12 months and may continue to collect about you from now on. For each category of personal information, Chart A identifies the categories of sources from which the personal information is collected, the business purposes for which the personal information is collected and the categories of Service Providers with whom the personal information is shared. If you are a Member of our Something Extra Program, in addition to the items on Chart A, we may have collected additional personal information that is identified on “Chart B – Something Extra Member Additional Notice at Collection” further below.

If you are a Member of our Something Extra Program, in addition to Chart A – Notice at Collection for Customers, we may have collected additional personal information about you in the preceding 12 months and may continue to collect additional personal information about you from now on as identified on Chart B.